Please review the following basic terms that govern your use of, and purchase of, products from Hannahtopia.com. Please note that your use of Hannahtopia.com constitutes your agreement to follow and be bound by those terms.
Shipping and Delivery Time
Most orders are shipped within 1-2 business days of the order, however in some rare cases please allow 5-7 business days. Delivery time is based on the shipping method. See below for details.
Return and Exchange Policy
Due to the nature of many of our products, We do not accept returns. We stand behind the quality and effectiveness of our products. Should there be an issue with an item when received, please email [email protected] and we will help resolve it. We require that customers notify us of any problems with merchandise within 48 hours of receipt. Our intent is always a stress-free experience and therefore we will do all we can to make this happen.
Please note: All sale items purchased through discount code or on sale are FINAL SALE, not eligible for return or exchange
We currently ship via USPS. Shipping prices are calculated using USPS & UPS real time quotes and are based on weight and destination. Standard delivery time is 1-3 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of purchase.
We currently offer USPS First Class Mail. Standard delivery time for USPS First Class (Canada) is 7-14 business days from date shipped, but may take longer. As of now, USPS does not offer delivery confirmation or tracking for international shipments, however a customs number is available through the customs form. Customs law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.
International (All Countries other than USA and Canada)
We currently offer USPS First Class Mail. Prices are calculated using USPS real time quotes.
Standard delivery time for USPS First Class is 7-30 business days from date shipped, but may take longer depending on your region. As of now, USPS does not offer delivery confirmation or tracking for international shipments, however a customs number is available through the customs form. Customs law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.
Depending on your country, sometimes the price of shipping will outweigh our costs. In this situation, we will contact you to renegotiate shipping fees. We reserve the right to refuse shipping any order, even after it has been processed. In this situation, we will refund your full purchase amount.
Disclaimer: Hannahtopia LLC or Hannahtopia.com is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact [email protected] if you have any questions.
Although availability may be indicated on Hannahtopia.com, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
From time to time there may be information on Hannahtopia.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.